Monday, October 8, 2012

Hershey’s Chocolate World - CreateYour Own Chocolate Bar

Hershey's Chocolate WorldLast month I visited Chocolate World in Hershey, Pennsylvania, as I often do when I’m in the area. The themed space is open year around and adjacent to Hersheypark. It’s free to visit and is mostly a Hershey themed mall with a food court and a ride the includes the story of how Hershey’s makes their chocolate.

One of the new attractions at Chocolate World is Create Your Own Candy Bar. It’s a real, mini candy factory where you can customize a single, large candy bar from an array of options. It’s $14.95, so it’s not cheap, but it is an engaging way to spend 30 to 45 minutes, especially if you love to watch machines.

When buying the ticket, you’re asked for your first and last name plus your zip code. I didn’t realize that this was how the bar was customized as you go through the factory experience (though you’re only addressed by your first name and last initial, in case you’re visiting with your AA group). If I knew this, I could have given my name as CandyBlog as you’ll see later.

The tickets are for sale in the main lobby, patrons are given a ticket with a scheduled start time. Folks line up and are given hair nets and aprons, asked to remove all visible jewelry (rings and watches) and hopefully washed their hands. (You don’t actually come into contact with any of the equipment or ingredients.) I don’t know what the limit for a group is, but I would guess about 15-18 people.

Hershey's Create Your Own Candy Bar

The event starts with a quick video which shows you how each stage of the process will work. The basic steps are: choosing your formula, the production of the bar, the cooling of the bar, creating a custom wrapper and then the boxing of the bar.

Hershey's Create Your Own Candy Bar

The customizations are:
Choose your chocolate base: milk chocolate, dark chocolate, white chocolate
Choose up to three inclusions: butter toffee chips, raspberry bits, chocolate chips, almonds, pretzel pieces, butterscotch chips
Choose sprinkles or no sprinkles

You simply scan your ticket’s bar code at the screen and make your selections.

Through a set of swinging doors, the set up is a real mini factory line with a continuous conveyer through a series of stainless steel machines. It extends along a long exterior wall, so it’s well lit and you can view it from the outside (though a real candy factory wouldn’t allow so much sunlight directly on the process). You can follow along and witness every step of the manufacture. Everything is well within view just behind a plexiglass divider and well marked with what’s going on at each step. 

Hershey's Create Your Own Candy Bar

The process starts with a chocolate base. It’s like a little, short walled box of a bar. I chose dark chocolate and the suction arms picked one up and dropped it onto the conveyer to start. Along the conveyer are the six possible inclusions, when the bar arrived at an inclusion for your bar, the hopper or screw feeder opens up and drops in your items.

At each station, the items are marked and a little bit about the reasons for the type of dispensing is explained. Screw feeders work well for items that might be sticky, like toffee bits and gravity feeders are for dry items like nuts and pretzels.

Once my inclusions, pretzel bits, almonds and butter toffee bits, were inside the little chocolate box, the bar proceeded towards the enrober. All bars were coated in milk chocolate. No choice. My bar, though, was filled unevenly. The corners had nothing in them and the center had a too-high mound. I would have preferred that my bar go over some sort of vibrating bar that would level things before the enrober.

The enrober is a thick curtain of chocolate on an open mesh conveyer. The video above is short, but gives you an idea of the process. The chocolate that isn’t used gets filtered and recycled back into the system. (So do not eat these bars if you’re sensitive to gluten, tree nuts or peanuts, even if you didn’t pick those items.)

Hershey's Create Your Own Candy Bar

After enrobing, bars that get sprinkles will. I didn’t select those. Then the bars go into a cooling tunnel. The cooling process takes about 8 minutes, so it’s off to waste time in the design and marketing department.

Just off the “factory floor” is a room with more touch screens. Waving the little bar code on my ticket got a new series of options. First, I could design my wrapper. (Well, it’s actually a sleeve, it’s not well explained before you get in there that the chocolate bar comes in a box, which is then inside a tin which gets a customized sleeve.) The design options are not extraordinary. You can choose your background as either a solid or gradient of color or a pattern. Then there are the added items - Hershey Logos, Your Name and some icons (mostly Autumnal and Halloween). I made what struck me as a pretty ugly design and pressed print.

Hershey's Create Your Own Candy Bar

After that the screens give you marketing data about your candy bar. All sorts of different graphs that say how popular or common things are and what other people have done.

That process took me about three minutes, and I tried to rush through it since there were only five screens and plenty of people (including some kids which probably wanted more time on the design). Then it was back to watching the cooling tunnel ... which is a tunnel and only had a few little windows to check on the progress of the bars.


Once the bars came out of the cooling tunnel they were loaded into little slots and dumped into boxes. The boxes got a little laser printing on the end with everyone’s name, then went down to the wrapping stations. This was the only part of the process that was hands-on with any of the factory workers. They had already printed our labels and were waiting for the bars to come out. They popped the bars into a tin, closed the tin and put on the sleeve wrapper.

P1080370The factory experience gives people the ability to walk through with their own bar, but also enough time to go back and really look at the equipment if they desire. I don’t know how large the groups can get, but it appears that Hershey’s keeps the manageable so that you have enough room to move around and see everything. Photography is permitted. Children are welcome though everyone has to have a ticket (except toddlers under 2) and everyone makes their own bar. They are ADA compliant, and I saw no reason that folks in wheelchairs wouldn’t be able to get the full experience. (Chocolate World as a whole seemed to be very accessible and actually well attended by folks of all abilities.)

It’s extremely clean, as you’d hope. It’s very well run and each person you meet on the Hershey’s staff is eager and seem knowledgeable. (Especially once you get in the factory room.)

I was at the front of the line and ended up being the first bar (I already scoped what I wanted and was ready at the bar selection process). For me it was about 35 minutes, but if you’re slower or at the back of the line, this might be 45 minutes or more. So allow ample time, as well as the fact that once you get there and they issue the ticket, your start time may be more than a half an hour away.

Hershey's Make Your Own Chocolate BarSo there’s my lackluster wrapper. Under the stiff printed sleeve, the chocolate bar is inside an embossed tin with the Hershey’s logo on it. It’s a nice tin, one that I can see myself keeping and using for storing small items.

The tin is 7.5” by 4.5” and 1.25” high with rounded corners. There’s a plastic tray inside that holds the boxed chocolate bar with the generic packaging.

Hershey's Make Your Own Chocolate Bar

The bar is pretty big. It’s 5 inches long and 2.75 inches wide and maybe 2/3 of an inch high. I don’t have an approximate weight on it, but it’s well over 6 ounces.

As I noted from the production line while watching it being made, the base is dark chocolate and though the chocolate tray had room, the inclusions didn’t make it into the corners. So it takes a while of biting to get to the interesting part of the bar.

Hershey's Make Your Own Chocolate Bar

I broke my bar open and just as I suspected, the contents spilled out. What’s more, I felt like I was missing the actual inclusiveness ... then enrobing didn’t actually cover my center. So I had my filling adjacent to chocolate, but not actually covered.

Hershey's Make Your Own Chocolate Bar

Aside from the physical mess, I didn’t like the taste. The fillings were dry and even though it was only a week later that I ate it, it was stale. The pretzel pieces weren’t crisp and were really small so had less crunch to them and were more of a grainy texture. The almonds were nice, small pieces but still fresh and crunchy. But what I was really disappointed about was the butter toffee bits. I was hoping for little Heath toffee chips. Instead I got some sort of artificial butter flavored thing that just stunk up the bar.

Though I chose a dark chocolate base, the majority of the chocolate in the bar is still the milk chocolate. It’s rich and sweet, but does have that Hershey’s tang to it. (Some don’t like it, but if you don’t ... why are you at Hershey’s Chocolate World?) The dark chocolate notes came in a bit, especially when I was eating the sides, but really didn’t nothing in the middle.

On the whole, I give myself 5 out of 10. I blame my inexperience and ingredients.

Hershey's Create Your Own Candy Bar

The problem with my fillings is that they’re dry. What I would suggest is either squirting a little chocolate in the base first and then putting the inclusions into it, or putting layers of chocolate into the center between the dispensing of the inclusions. Then do a little jiggling to get it all evened out and get the air out. This solves two problems.

The other thing I might suggest is that the “candy makers” get to try the inclusions first. There should be a little tasting table, maybe after you’ve bought your ticket before you get the “orientation” portion. That way we can really get a sense of what we’re putting in there instead of $15 experiments. The other thing I’d like to see is the ability to go through the process just accompanying someone who bought a ticket. I can see this being a huge expense for a family with many kids. It would be nice if the parents weren’t obligated to also get a ticket and bar.

Hershey's Simple PleasuresChocolate World is fun, and though it’s billed as free, there are some interesting attractions making this a good rainy-day destination for family, friends and couples who live nearby or are traveling through the area.

The stores there carry a huge array of branded merchandise and candy. The candy selection, though there’s a great quantity, isn’t really that diverse. For Hershey’s Dagoba and Scharffen Berger line they carry only three or four items. The prices are about what you’d pay at the drug store or grocery store when the items aren’t on sale, which is too bad. I heard more than one person lamenting that they could do better and not have to haul the stuff home if they just stop by Target or Costco. So I’d suggest focusing on the hats, tee shirts, playing cards, keychains and mugs.

What I would want from a “factory store” is a section where you can get special preview items, items out of season and of course super discounts on factory seconds. Something that I couldn’t get anywhere else. I’d also want better prices, after all, you’re buying direct so if there are no middle men, why are the prices so high? The only item I saw that rose to that level of specialness were green & red Hershey-ets.

Reese's Ice Cream BowlHershey’s Chocolate World
251 Park Boulevard
Hershey, PA 17033
(717) 534-4900

Free parking, free admission. Fees for most special activities. Wheelchair accessible. Their hours vary wildly, so call or check their website. Open every day (except Christmas).

More photos from PennLive of the Create Your Own Chocolate Bar.

Hershey’s Chocolate World gets a 7 out of 10 from me as an adult, I think kids would rank it higher.

My ticket for this experience was comped by Hershey’s. I have not done any of the other classes or movies at Chocolate World, only the free ride and shopped at the stores.

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POSTED BY Cybele AT 1:08 pm Tracker Pixel for Entry     Hershey'sChocolateCookieNutsToffee5-Pleasant7-Worth ItHighlightShopping

  1. Ahhh, that Hershey’s tang. It’s also known as butyric acid, the compound that gives vomit its characteristic odor.

    Comment by Lauren on 10/08/12 at 5:48 pm #
  2. What good is a ‘create your own bar’ when the chocolate to begin with is bad?

    Comment by Ron P. on 10/09/12 at 7:29 am #
  3. Man, it’s a shame about the quality of ingredients.  This seems like a fun little diversion and for the amount they’re charging, you’d think someone would care about using things that TASTE GOOD.  I generally loathe Hershey’s at this point since they’ve made it clear that cheapness comes before quality in every aspect.

    Comment by Ruffy on 10/09/12 at 3:06 pm #
  4. I’m from Central PA, originally, and I still have family there. The changes to Chocolate World over the years (it was built as an alternative to the factory tours, actually) have been interesting.

    However, as a tip from a local - ignore everything you can get easily in a store. The area stores - especially the Hershey Giant - carry extensive selections at better prices.

    The real draw are the desserts. If the cookies are hot, go for them. The peanut butter pie is staggeringly good (although you might prefer to have it in the Hotel Hershey’s coffeeshop) - and the other baked goods are up to par. However, if I can only get one thing at CW, it’s the milkshakes. SO GOOD. The Hershey Experience sells mini ones - don’t know if CW has that size - and they’re a perfect portion.

    Basically, CW is free for a reason - when you pay for anything there, be careful.

    Comment by Jess on 10/09/12 at 5:45 pm #
  5. I visited Hershey many, many years ago and I still remember the tour because we happened to be there on the day that Hugs were officially launched.

    Other than that, I only remember buying some fudge and of course that the whole town smelled like chocolate.

    This does sound like a fun activity though, especially if they took your suggestions to heart.

    Comment by Miranda on 10/10/12 at 5:25 pm #
  6. I’ve always wanted to go there, but never been out that way. Thanks for the walk-through of the candy bar process!

    Comment by Kelly on 10/24/12 at 1:07 pm #
  7. We went to CW a few years ago and was disappointed we couldn’t get any fresh off the line chocolate products.

    We used to buy the fresh from the factory Reeses Peanut Butter Cups but for the same price the jar is about half the size now.

    Although they are so good that I can hardly eat a store bought cup now I still wont buy the FFTF until they get a bigger bottle as before.

    Anyway I would think this make your own bar would be more fresh then you seemed to say it is in the review. Too bad.

    Comment by Whotony on 12/02/12 at 8:58 am #
  8. I love candy

    Comment by JJ on 11/27/14 at 6:32 pm #
  9. Who ever wrote the article above forgot to take his/her happy pills that morning.  I love Hershey’s candy bars.  If I got to go make my own I’d be as happy as a kid.  The author of this blog is condescending and complaining about everything through the whole blog. 
    Just remember that JESUS loves you and created this wonderful cocoa bean for us to enjoy, so lets just all praise the LORD.

    Comment by Mammal.momio on 4/09/16 at 11:01 am #
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