Friday, February 15, 2008
Los Angeles may not be the best place for a Candy Blogger to live
Since it was predicted to be so nice, and I had such a great experience with BonBonBar, I ordered two chocolate bars on Monday, February 11th from the beta chocolate company TCHO, located in San Francisco.
It’s February and the predicted high temperature all week was 66 degrees. At 1:30 PM today it was 65. Ideal, really, for chocolate.
However, the package shipped on Tuesday, February 12th and only arrived at my door on February 15th. Hardly Priority Delivery if you ask me. And really slow for door to door service a scant 400 miles apart and to major metro areas.
They came in a silver metallic bubble-wrap envelope (folded in half). It felt hot to the touch. I opened it immediately and pulled the bars out. They too were hot ... and squishy.
There you have it.
TCHO was co-founded by a space shuttle technologist. I’m not sure what end of all of the technologies integrated into the space shuttle he was involved in, but it couldn’t have had anything to do with insulating or maintaining optimal operating temperatures. Or getting things to arrive on schedule.
I’m not going to give it a full review at this moment. I ate most of the melted parts of the bar shown. It’s rather tangy, has some clear coffee and dark berry notes. It’s smooth, but not super-smooth (even a few gritty bits) and doesn’t have the buttery quality that I love so much about great chocolate.
I sent a note to the company before posting this, letting them know of the poor condition the package arrived in. (I’ll let you know the resolution of that.) The 50 gram bars are $4 each and the shipping was $5.
Since I took that photo the bar has re-solidified, poorly tempered now with swirls of dark and light and an irregular texture. So sad.
The plain truth is that I get a lot of gooey chocolate. Rarely stuff that I order, usually things that are sent to me as samples, and I’ve come to accept the fact that PR folks simply don’t know how to put together a box that can survive for 24 hours without getting melted. If there’s one thing I’ve noticed it’s that package that are packed tightly do the worst. A little airspace between insulated walls does wonders. In the case of this package, a reflective package is great but once it heats up to the ambient temperature of the delivery truck’s interior, it’s actually conducting the heat to the contents, not protecting it.
I think I’ll stick to buying my bars in stores.
(The good news is that I have a lovely box of Valerie Confections’ Lemon & Hazelnut Nougat that my husband gave me for Valentine’s Day to console myself.)
UPDATE: Looks like a very prompt note from TCHO was caught in my spam filter around 3 PM (very quick!). They said that they hadn’t implemented hot weather shipping yet, but will re-evaluate that. They’re sending out a replacement package next week. Looks like I can be a beta tester for both the chocolate and the shipping! (Honestly, it appears that more of the problem is with how long it took for the package to get from SF to LA.)
UPDATED UPDATE 2/19/2008: Wow, when TCHO says they’re gonna put some new bars in the mail, they mean same day. They arrived today and in good condition.
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