Sunday, September 24, 2006
Have You Ever Ordered from Hometown Candy or Jordan Almonds?
There are some great candy webstores out there. And there are also that are not so great. I’ve been contacted twice in the past month regarding HometownCandy.com, which is run by the same company that runs JordanAlmonds.com and ebulkcandy.com. (I’m not doing any linking here where not necessary.)
The complaints I’ve heard are from people who place an order and never get their candy. Their credit card is charged but then nothing is shipped and of course their emails and phone calls go unanswered.
First, JordanAlmonds and ebulkcandy are not completely secured. Sure, when you put stuff in a cart and check out at either site, it is a secure page (that’s when you see the https:// in the address). But there are also prompts on JordanAlmonds to input your credit card on unsecured pages and on ebulkcandy. Bad form. You’re opening yourself up to someone else sniffing out your credit card number and other personal info.
Now, I haven’t ordered from either of these companies so I cannot testify one way or another personally. But here are the Better Business Bureau listings for them:
HometownCandy.com - 1 complaint which is unresolved. HometownCandy is not a member of the BBB.
JordanAlmonds.com - 7 unresolved complaints this year. Not a member of the BBB.
EBulkCandy.com - 52 complaints, 4 resolved in Morrisville, PA. It’s not clear if this site is still in operation. It’s up, but doesn’t appear to have been updated this year. The have had several different locations, and each one has its own file with the BBB. Ewing, NJ (28 complaints, 2 resolved), Hamilton, NJ (1 complaint, unresolved), West Trenton, NJ (18 complaints, 3 resolved)
Also, go to Complaints.com and check any one of those business names.
Alexa and a domain name search reveals that ebulkcandy’s domain is held in the Czech Republic by the same contact info as HometownCandy but doesn’t show a direct relationship to JordanAlmonds (except for an address in NJ in common).
Now, for the record, just having complaints filed at the BBB does not make the company bad. Lots of large companies have complaints lodged against them (sometimes people go there first, without contacting the company directly). The key is whether or not the company is a member of the BBB and further, if they respond to and resolve the complaints. Volume has a lot to do with it as well. Even when you have 99.9% satisfaction, if you have 100,000 transactions a year you might have 100 unhappy people ... and if 10% of those don’t get a resolution through you, they’re gonna go complain elsewhere. It’s not just complaints that are important, but resolutions.
If you’re looking to buy something online and you feel a little odd, check around. It’s your money and your candy. Running a candy store is not rocket science. You put up a list of what you have, people order it and you send it out to them. There are lots of ways to screw it up (send the wrong thing, charge the card wrong, send it to the wrong place, pack things improperly), but lots of ways to fix it if you do make a mess. The fact that there are so many choices out there means that you can make informed choices.
The first thing to check for is a real address (usually found on their “returns” section), a real phone number and names of the people who run the company. Membership in the BBB, a Yahoo! Trusted Sites seal, a well organized site that uses the latest in web design and technology. Google the company and see if they have complaints against them. If you’re worried about it, move along, there are plenty of places to get candy.
So, if you’ve ever ordered from one of these companies, what was your experience. Good or bad?
UPDATE 2/22/2007: I got this email earlier today:
This does not mean that the websites are gone, the obviously found other internet service, but it’s an interesting approach, getting the service provider involved.
http://www.njconsumeraffairs.gov/comp.htm - (Use the OCP complaint form.)
Since I’ve never ordered from them, I’m unable to file a complain on behalf of a third party.
Also, there is a website called Consumerist.com that helps people get the word out about bad companies. I’ve contacted them, but I’m not able to offer a first-hand experience. Check them out and see if they can give this issue wider exposure. Try this site as well: www.ripoffreport.com.
UPDATE 7/2/2007: Some commenters have noted that the NJ Consumer Affairs office refuses to investigate, saying that it is a federal matter. If you’d like to file a formal complaint, direct it to the Federal Trade Comission, which investigates mail fraud (and now covers internet transactions).
This should be the correct form (do NOT enter your Social Security Number in this instance, as that item is only needed when they’re investigating credit report scams or identity theft. You can read more about the rules governing internet commerce on this page.
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